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    SMS Privacy Policy

    Last Updated: October 7, 2026

    1. Scope

    This SMS Privacy Policy is the SMS-specific carve-out referenced in the SimpleFrame Privacy Policy. It covers mobile numbers and text opt-in data for the SimpleFrame point-of-sale text messaging program. The program pages are also published at pos.simpleframe.app/sms/privacy.

    SimpleFrame is operated by BuildKind Tech LLC dba SimpleFrame. Unless this page says otherwise, the Privacy Policy still applies.

    2. The SMS program

    SimpleFrame operates a point-of-sale text messaging program for independent frame shops. Texts are sent by SimpleFrame on behalf of the customer's frame shop from SimpleFrame's shared toll-free number, +1 888-613-4093. Every message begins with “SimpleFrame for <Shop Name>:”.

    Messages are transactional: order-ready and pickup notices, payment links, receipts and quotes, and replies to customer questions. No marketing messages are sent through this program.

    3. Information we collect

    • The customer's mobile number, entered by the frame shop in SimpleFrame POS
    • The consent record: the exact disclosure shown, the time, the staff member who recorded it, and the source
    • Message and delivery metadata needed to send texts and honor STOP and HELP

    4. How we use it

    We use this information only to send the transactional texts the customer agreed to, show that consent was obtained, honor STOP and HELP replies, and meet legal or carrier requirements.

    5. Sharing

    Mobile numbers and SMS opt-in data are not shared or sold to third parties or affiliates for marketing or promotional purposes.

    Delivery uses service providers (for example, our SMS carrier provider) who process data only as needed to deliver messages, consistent with the third-party section of the Privacy Policy.

    6. Consent, STOP, HELP, and frequency

    • Consent: described on the SMS Consent page.
    • STOP:reply STOP to stop texts for that shop's program. You may receive one final confirmation message.
    • HELP: reply HELP for help, or email support@simpleframe.app.
    • Frequency: message frequency varies based on your orders and requests.
    • Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

    7. Retention

    We keep mobile numbers and consent records as long as needed to send messages, honor opt-out, and meet legal obligations. Account-related retention follows the Privacy Policy.

    8. Contact

    Additional Resources